Company policies

We are committed to providing you with the highest possible customer service standards.

You can download our company policies from the links below. We will continue to add more over time as they become available.

• Privacy Policy (PDF 128.85kb)
• Financial Hardship Policy (PDF 43.5kb)
• Customer Complaints and Feedback Policy (PDF 45.01kb)
• Credit Management Policy (PDF 39.28kb)
• Credit Control Tools (PDF 50.02kb)

Additional information about privacy

Privacy is a major concern to many people, and we take this concern seriously.

Additional information regarding the Privacy Act and the National Privacy Principles (NPP) can be sourced from the Australian Federal Privacy Commissioner's website at: www.privacy.gov.au