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Standard agreements and compliance

Managing your Premium Services

To help you understand and manage your use of Premium services please download the brochure below.

Download Premium Services brochure.

Service

Bendigo Community Telco does not offer Priority Assistance Services. SFOA Summary Section 4 Services, Priority Assistance for Life Threatening Medical conditions (ACIF C609:2007) section 4.10.7

Standard Form of Agreement and policy documents

In accordance with statutory and regulatory compliance regimes, please find below links to Bendigo Community Telco's Standard Form of Agreement (SFOA) documents, Acceptable Use policies, Schedule of Charges, Standard Policies, and links to the Customer Service Guarantee.

Customer Service Guarantee

For our customer service guarantee, please refer to the

Australian Communications and Media Authority website

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